Updating from version 2.5.4 to version 2.5.5 requires extra attention

Conditional Fields version 2.5.5 is available since Friday 20 december 2024

Updating from version 2.5.4 of the Conditional Fields plugin to a newer version introduces changes to folder and file names. This will result in the plugin being deactivated automatically during the update. All you need to do is manually reactivate the plugin.

This should be straight forward, but below are some simple steps to guide you trough this process.

Step 1: Check if a plugin update is available

  1. Log in to your WordPress dashboard.
  2. In the left-hand menu, click on Plugins to open the Plugins page.
  3. Scroll through the list of plugins to find Conditional Fields or Conditional Fields PRO (if you are using the PRO version).
  4. The plugin page will indicate if an update is available for Conditional Fields.
WordPress admin Plugin page showing an update is available for teh Conditional Fields plugin
An update is available for the Conditional Fields plugin

Step 2: Update the plugin

  1. Click Update now.
  2. Wait a few seconds for the plugin to update. You will see a confirmation message when the update is finished.
Plugin Updated! Except, it probably isn’t…

Step 3: Check if the plugin is activated

  1. After updating the plugin, refresh the Plugins page.
  2. A warning will appear at the top that the plugin has been disabled due to an error.
The plugin has been disabled due to an error: Plugin file doesn’t exist.

Note: if you don’t see the warning appear, and the plugin is still active, you can stop reading.

Step 4: Reactivate the Plugin

  1. Locate the Conditional Fields plugin in the list of plugins.
  2. Click the Activate link.
  3. Wait a few seconds for the plugin to activate. You will see a confirmation message at the top of the page once it’s successfully activated.
After clicking the “Activate” link a success message displayed.

Step 5: Verify the Plugin is Working

  1. Navigate to the Forms page or the Conditional Fields settings page to confirm everything is working correctly.
  2. If you encounter any issues, visit the Support Forum for troubleshooting assistance.

HELP! IT DIDN’T WORK!!

In exceptional cases the update might keep failing, or your site might stop working. If this happens, follow these steps:

  • deactivate and delete the Conditional Fields plugin completely. (If your website is unresponsive, you can also navigate to your wp-content/plugins folder and delete the contact-form-7-conditional-fields folder)
  • In your WP dashboard, go to Plugins > Add new plugin.
    For the free plugin: just search for “Conditional Fields for Contact Form 7” and install the plugins again.
    for the PRO plugin: you need to download the plugin from your shop.bdwm.be account page and upload it.
  • Now activate the plugin, and things should work!

Still Need Help?

If you have any questions or run into problems, visit the Support Forum. We’re here to help!